Frequently Asked Questions
What is the turtle pendant made of? How is it made?
Our World Turtle pendants are made of a 925 sterling silver base and wood and resin turtle shell. Some shells include additional elements such as blossoms and gold leaf. Powerful magnets are integrated in the design allowing all turtle shells to be interchangeable. All pendants include a 20” sterling silver chain.
All our pendants are handmade by our craftsmen. Each turtles shell is unique and one of a kind and showcase an enchanting secret world.
What is the size?
Width (arm to arm): 25mm
Length (head to tail): 35mm
Depth (shell): 18mm
Chain length: 20"
What kind of silver is used?
We use a durable 925 sterling silver in all our pendant designs.
This material is an extremely durable alloyed metal. Our sterling silver contains no traces of nickel or lead.
This material is often a great option for people with metal sensitivities!
What is the warranty?
Our return policy is 30 days from the moment you receive your World Turtle pendant. If something happens to your Secret Wood pendant, please contact us at firstname.lastname@example.org.
Keeping you happy makes us happy.
How long does it take to receive an order once it's placed?
Our current crafting time is 4-5 weeks from the time you place your order to when it is ready. Please note that we cannot ensure holiday delivery.
Do you ship worldwide? How much does shipping cost?
Yes, we ship worldwide to all countries!
International shipping with tracking number (DHL Express) - $30 USD
USA shipping with tracking number (DHL Express) - $20 USD
Canada shipping with tracking number - $12 USD
Import duty and tax fees may apply in your country. Please take a moment to visit the page of our courier for more information.
What if I don't like my World Turtle pendant?
You probably won’t like your pendant… you’ll love it!
Our return policy is 30 days from the moment you receive your World Turtle pendant. We make sure to send you a picture of your pendant before we ship it. This is done to ensure you are 100% happy with your purchase.